I really like Serious Coffee and most of your locations are great. The Broad St. location in Victoria is the exception. Monday night we came in about 7:40PM. The staff were hurriedly trying to get things ready to close up. They didn't have decaf but they charged us for an americano and tried to make it. The woman working the expresso was untrained: starting with a lot of water and topping it up with the decaf and then discarding the decaf that wouldn't fit and pouring out enough to make room for cream. When my wife couldn't find the cream for her decaf, the other clerk explained that it wasn't his problem: they have to close up and they only get paid until 8:30.